Subject: Regarding Product Availability

From: VitaMedica <[email-masked]>
Date: Wed, 13 Jan 2021 21:16:35 +0000 (UTC)

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<http://www.vitamedica.com/>

January 2021

Dear Valued Customer,

2020 was an extraordinary year to say the least. Thank you for your patienceand understanding in working with us during this dynamic and challengingperiod.

I am writing to address the VitaMedica service interruptions you may haveexperienced due to production delays caused by the COVID-19 pandemic, and tooutline the steps we are taking to ensure product availability in the newyear.

2020 Service Interruptions

Three critical areas of our operations were directly impacted by the COVID-19pandemic in 2020:

Raw Material & Capsule Shortages

In the post-COVID wake of dramatically increased demand for supplements, delivery was significantly delayed for capsules, as well as many nutrients core to such top selling VitaMedica products as Clinical Support, Bromelain with Quercetin, and Anti-Aging Formula.

Packaging Shortages

The widespread use of hand sanitizer put huge demands on the packaging industry. Lead times increased tenfold for small PET bottles and caps used on such VitaMedica products as Super EPA/DHA Fish Oil.

Labor Shortages

While VitaMedica experienced zero COVID-19 cases at our facilities, labor shortages across the industry impacted the entire supply chain from manufacturing to quality control and testing.

2021 and Beyond

The good news is availability of raw materials has improved recently, and wehave made several changes to our Standard Operating Procedures to address theongoing manufacturing and labor issues. For example:

Factoring in much longer manufacturing lead times to ensure an uninterrupted production schedule.

Producing much larger inventory lots to meet increased demand and prevent the possibility of backorders.

Increasing staff at our Shipping & Fulfillment Warehouse to expedite order processing.

We recognize that 2020 was a challenging year for many medical practices andbusinesses, and that has been the case for VitaMedica as well. Nevertheless,we accept responsibility and apologize that we fell short in deliveringVitaMedica products to you in a timely manner.

We are confident the changes we have made will help eliminate productshortages during the remainder of the COVID pandemic. Despite the difficultiesdetailed above, we never have nor ever will compromise on providing safe,superior-quality products in adherence with our long-established qualitystandards and manufacturing protocols.

We welcome any questions you may have. As always, we appreciate your supportand look forward to a brighter future together in 2021.

Sincerely,

David H. Rahm, M.D.

Founder and CEO, VitaMedica Corporation

[email-masked]

<mailto:[email-masked]>

888-367-8605 ext 101

For additional reading:

Why Everything is SoldOut

<https://www.theatlantic.com/technology/archive/2020/09/pandemic-broke-online-shopping/616353/>

Study Shows Covid 19 Has Shifted the SupplementMarket

<https://www.bevindustry.com/articles/93480-study-shows-covid-19-has-shifted-supplement-market>

Can Supplements Boost Your Immunity ThisWinter

<https://www.webmd.com/lung/news/20201117/can-supplements-boost-your-immunity-this-winter>

Where Has All the Dietary Supplement Packaging Gone DuringCovid-19

<https://www.nutritionaloutlook.com/view/where-has-all-the-dietary-supplement-packaging-gone-during-covid-19->

Shipping Delays: Why Your Packages Are TakingForever

<https://www.npr.org/2020/12/09/944777576/shipping-delays-why-your-packages-are-taking-forever>

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VitaMedica Wholesale 1140 Highland Avenue Suite 196 Manhattan Beach, CA 90266

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