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From: VitaMedica <info@vitamedica.com>
Subject: Regarding Product Availability
Date: Wed, 13 Jan 2021 21:16:35 +0000 (UTC)
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To: Jessica Schaefer <jessica@elementslaserspa.com>
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Content-Transfer-Encoding: quoted-printable

View in Your Browser

<https://manage.kmail-lists.com/subscriptions/web-view?a=3DJc6wk8&c=3DLd3uR=
Z&r=3DvWABzEQ&m=3DSaEHXa&k=3Da45fdad4136bd5deaf530d839c833ff1>

<http://www.vitamedica.com/>

January 2021

Dear Valued Customer,

2020 was an extraordinary year to say the least. Thank you for your patienc=
eand understanding in working with us during this dynamic and challengingpe=
riod.

I am writing to address the VitaMedica service interruptions you may haveex=
perienced due to production delays caused by the COVID-19 pandemic, and too=
utline the steps we are taking to ensure product availability in the newyea=
r.

2020 Service Interruptions

Three critical areas of our operations were directly impacted by the COVID-=
19pandemic in 2020:

Raw Material & Capsule Shortages

In the post-COVID wake of dramatically increased demand for supplements, de=
livery was significantly delayed for capsules, as well as many nutrients co=
re to such top selling VitaMedica products as Clinical Support, Bromelain w=
ith Quercetin, and Anti-Aging Formula.

Packaging Shortages

The widespread use of hand sanitizer put huge demands on the packaging indu=
stry. Lead times increased tenfold for small PET bottles and caps used on s=
uch VitaMedica products as Super EPA/DHA Fish Oil.

Labor Shortages

While VitaMedica experienced zero COVID-19 cases at our facilities, labor s=
hortages across the industry impacted the entire supply chain from manufact=
uring to quality control and testing.

2021 and Beyond

The good news is availability of raw materials has improved recently, and w=
ehave made several changes to our Standard Operating Procedures to address =
theongoing manufacturing and labor issues. For example:

Factoring in much longer manufacturing lead times to ensure an uninterrupte=
d production schedule.

Producing much larger inventory lots to meet increased demand and prevent t=
he possibility of backorders.

Increasing staff at our Shipping & Fulfillment Warehouse to expedite order =
processing.

We recognize that 2020 was a challenging year for many medical practices an=
dbusinesses, and that has been the case for VitaMedica as well. Nevertheles=
s,we accept responsibility and apologize that we fell short in deliveringVi=
taMedica products to you in a timely manner.

We are confident the changes we have made will help eliminate productshorta=
ges during the remainder of the COVID pandemic. Despite the difficultiesdet=
ailed above, we never have nor ever will compromise on providing safe,super=
ior-quality products in adherence with our long-established qualitystandard=
s and manufacturing protocols.

We welcome any questions you may have. As always, we appreciate your suppor=
tand look forward to a brighter future together in 2021.

Sincerely,

David H. Rahm, M.D.

Founder and CEO, VitaMedica Corporation

david@vitamedica.com

<mailto:david@vitamedica.com>

888-367-8605 ext 101

For additional reading:

Why Everything is SoldOut

<https://www.theatlantic.com/technology/archive/2020/09/pandemic-broke-onli=
ne-shopping/616353/>

Study Shows Covid 19 Has Shifted the SupplementMarket

<https://www.bevindustry.com/articles/93480-study-shows-covid-19-has-shifte=
d-supplement-market>

Can Supplements Boost Your Immunity ThisWinter

<https://www.webmd.com/lung/news/20201117/can-supplements-boost-your-immuni=
ty-this-winter>

Where Has All the Dietary Supplement Packaging Gone DuringCovid-19

<https://www.nutritionaloutlook.com/view/where-has-all-the-dietary-suppleme=
nt-packaging-gone-during-covid-19->

Shipping Delays: Why Your Packages Are TakingForever

<https://www.npr.org/2020/12/09/944777576/shipping-delays-why-your-packages=
-are-taking-forever>

Copyright =C2=A92021=C2=A0VitaMedica Corporation. All=C2=A0Rights=C2=A0Rese=
rved.

The material on this website is provided for educational purposes only and =
isnot be used for medical=C2=A0 advice, diagnosis or treatment. Use of this=
 site issubject to our

terms=C2=A0of=C2=A0use

<https://www.vitamedica.com/terms-and-conditions/?utm_campaign=3DVMC_B2B_AB=
CS_EM4_JS%20%28QsXpjE%29&utm_medium=3Demail&utm_source=3DB2C%20Contacts%20t=
o%20Remove&_ke=3D>

and

privacy=C2=A0policy

<https://www.vitamedica.com/privacy-policy/?utm_campaign=3DVMC_B2B_ABCS_EM4=
_JS%20%28QsXpjE%29&utm_medium=3Demail&utm_source=3DB2C%20Contacts%20to%20Re=
move&_ke=3D>

.

=E2=80=A0These statements have not been evaluated by the Food and Drug Admi=
nistration.This product is not

intended to diagnose, treat, cure or prevent any=C2=A0disease.

VitaMedica Wholesale 1140 Highland Avenue Suite 196 Manhattan Beach, CA 902=
66

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BGqzMozSCzz4aF-2BFZArtI7o63BDYT3fx7gBfoUBwrQHcfVmDJn69X8IZyX1QzahvFenYpGPJv=
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pace:0; mso-table-rspace:0; table-layout:fixed; color:#000; font-family:Ari=
al; font-size:14px; letter-spacing:0; line-height:1.3; max-width:100%; text=
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 padding-right:25px; padding-left:25px; padding-top:9px" valign=3D"top">
<span style=3D"font-size:16px;"><span style=3D"font-family: arial, helvetic=
a, sans-serif;"></span></span>
<div>January 2021</div>
<div>=C2=A0</div>
<div>Dear Valued Customer,</div>
<div>=C2=A0</div>
<div>2020 was an extraordinary year to say the least. Thank you for your pa=
tience and understanding in working with us during this dynamic and challen=
ging period.</div>
<div>=C2=A0</div>
<div>I am writing to address the VitaMedica service interruptions you may h=
ave experienced due to production delays caused by the COVID-19 pandemic, a=
nd to outline the steps we are taking to ensure product availability in the=
 new year.</div>
<div>=C2=A0</div>
<div><strong>2020 Service Interruptions</strong></div>
<div>Three critical areas of our operations were directly impacted by the C=
OVID-19 pandemic in 2020:</div>
<div>=C2=A0</div>
<ol>
<li>
<div><u>Raw Material &amp; Capsule Shortages</u></div>
<ul>
<li>
<div>In the post-COVID wake of dramatically increased demand for supplement=
s, delivery was significantly delayed for capsules, as well as many nutrien=
ts core to such top selling VitaMedica products as <em>Clinical Support, Br=
omelain with Quercetin, </em>and <em>Anti-Aging Formula</em>.</div>
</li>
</ul>
</li>
<li>
<div><u>Packaging Shortages</u></div>
<ul>
<li>
<div>The widespread use of hand sanitizer put huge demands on the packaging=
 industry. Lead times increased tenfold for small PET bottles and caps used=
 on such VitaMedica products as <em>Super EPA/DHA Fish Oil</em>.</div>
</li>
</ul>
</li>
<li>
<div><u>Labor Shortages</u></div>
<ul>
<li>
<div>While VitaMedica experienced zero COVID-19 cases at our facilities, la=
bor shortages across the industry impacted the entire supply chain from man=
ufacturing to quality control and testing. <strong></strong></div>
</li>
</ul>
</li>
</ol>
<div>=C2=A0</div>
<div><strong>2021 and Beyond</strong></div>
<div>The good news is availability of raw materials has improved recently, =
and we have made several changes to our Standard Operating Procedures to ad=
dress the ongoing manufacturing and labor issues. For example:</div>
<ul>
<li>
<div>Factoring in much longer manufacturing lead times to ensure an uninter=
rupted production schedule.</div>
</li>
<li>
<div>Producing much larger inventory lots to meet increased demand and prev=
ent the possibility of backorders.</div>
</li>
<li>
<div>Increasing staff at our Shipping &amp; Fulfillment Warehouse to expedi=
te order processing.</div>
</li>
</ul>
<div>=C2=A0</div>
<div>We recognize that 2020 was a challenging year for many medical practic=
es and businesses, and that has been the case for VitaMedica as well. Never=
theless, we accept responsibility and apologize that we fell short in deliv=
ering VitaMedica products to you in a timely manner.=C2=A0</div>
<div>=C2=A0</div>
<div>We are confident the changes we have made will help eliminate product =
shortages during the remainder of the COVID pandemic. Despite the difficult=
ies detailed above, we never have nor ever will compromise on providing saf=
e, superior-quality products in adherence with our long-established quality=
 standards and manufacturing protocols.</div>
<div>=C2=A0</div>
<div>We welcome any questions you may have. As always, we appreciate your s=
upport and look forward to a brighter future together in 2021.</div>
<div>=C2=A0</div>
<div>Sincerely,</div>
<div>=C2=A0</div>
<div>David H. Rahm, M.D.</div>
<div>Founder and CEO, VitaMedica Corporation</div>
<div><a href=3D"mailto:david@vitamedica.com" style=3D"max-width:100%; color=
:#898989; font-weight:normal; text-decoration:underline; word-wrap:break-wo=
rd"><span style=3D"color:#0000AA;">david@vitamedica.com</span></a></div>
<div>888-367-8605 ext 101</div>
<div>=C2=A0</div>
<div>For additional reading:</div>
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as All the Dietary Supplement Packaging Gone During Covid-19</span></a></di=
v>
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